Legal Protocols

1. Data Controller
NexovraCloud ("we", "us", "our") is the data controller responsible for your personal data. Our registered office is at Købmagergade 30, 1150 København K, Danmark. For any privacy-related inquiries, contact us at [email protected].

2. Data We Collect
In accordance with the EU General Data Protection Regulation (GDPR), we collect the following categories of personal data:

• • Identity Data: Full name, username, or similar identifier.
• • Contact Data: Email address, telephone number, and billing/delivery address.
• • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• • Usage Data: Information about how you use our website, products, and services, including blockchain transaction hashes when voluntarily submitted.
• • Communication Data: Your preferences in receiving marketing from us and your communication preferences.

3. Legal Basis for Processing
We process your personal data under the following legal bases as defined in Article 6 of the GDPR:

• • Performance of a contract: Processing necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract (e.g., service delivery, smart contract deployment).
• • Legitimate interests: Processing necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests. This includes fraud prevention, network security, and business administration.
• • Consent: Where you have given explicit consent for specific processing purposes. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods are determined based on the nature of the data and the purposes for which it is processed. When data is no longer required, it is securely deleted or anonymized.

5. Data Recipients and Transfers
We may share your personal data with the following categories of recipients:

• • Service providers acting as processors who provide IT, hosting, and system administration services.
• • Professional advisers including lawyers, auditors, and insurers.
• • Regulatory authorities, law enforcement agencies, or other third parties where required by law.

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Articles 44-49 of the GDPR.

6. Your Rights Under GDPR
You have the following rights regarding your personal data:

• • Right of Access (Article 15): Request a copy of the personal data we hold about you.
• • Right to Rectification (Article 16): Request correction of inaccurate or incomplete personal data.
• • Right to Erasure (Article 17): Request deletion of your personal data where there is no compelling reason for its continued processing.
• • Right to Restrict Processing (Article 18): Request restriction of processing in specific circumstances.
• • Right to Data Portability (Article 20): Request to receive your data in a structured, commonly used, machine-readable format.
• • Right to Object (Article 21): Object to processing based on legitimate interests or public interest, including profiling.
• • Right to Lodge a Complaint: You have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet) if you believe your data protection rights have been infringed.

7. Security Measures
NexovraCloud implements robust technical and organizational security measures to protect your personal data, including encryption at rest and in transit, access controls, regular security audits, and incident response procedures aligned with blockchain-grade security standards.

8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the revised policy.

1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website operators. This Cookies Policy explains how NexovraCloud, registered at Købmagergade 30, 1150 København K, Danmark, uses cookies on our website.

2. How We Use Cookies
We use cookies to:

• • Ensure our website functions correctly and securely.
• • Remember your preferences and settings.
• • Analyze website traffic and usage patterns to improve our services.
• • Detect and prevent fraud or unauthorized access.

3. Types of Cookies We Use

• • Strictly Necessary Cookies: Essential for website operation. Cannot be disabled. These include session cookies and security tokens.
• • Functional Cookies: Enable enhanced functionality and personalization, such as remembering your language preference and cookie consent choices.
• • Analytics Cookies: Collect information about how visitors use our website, including pages visited and error messages. All data is aggregated and anonymized.

4. Third-Party Cookies
Certain cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Please refer to the respective third party's privacy policy for more information. We only use third-party cookies where necessary for legitimate business purposes.

5. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Note that disabling strictly necessary cookies may affect the functionality of our website. You may also withdraw your cookie consent at any time by clearing your browser cookies or using the cookie preference center on our site.

6. Cookie Retention
Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a defined period or until you delete them manually. The maximum retention period for analytics cookies is 26 months.

1. General Policy
NexovraCloud, headquartered at Købmagergade 30, 1150 København K, Danmark, is committed to delivering high-quality blockchain engineering services. This Refund Policy outlines the terms under which refunds may be granted for services rendered.

2. Service Engagement Refunds
Upon initiating a service engagement (e.g., Smart Contract Audit, dApp Development, Token Creation), a milestone-based payment structure is established. Refund eligibility is assessed at each milestone:

• • Pre-commencement: If cancellation occurs before any work has commenced, a full refund of any advance payment will be issued within 14 business days.
• • During development: If cancellation occurs after work has commenced but before delivery of the current milestone, a pro-rata refund will be calculated based on the percentage of the milestone completed. No refund is available for work already delivered and accepted.
• • Post-delivery: Once a deliverable has been delivered and accepted by the client, no refund is available for that milestone. Acceptance is implied upon use, deployment, or written confirmation.

3. Smart Contract Audit Refunds
Smart contract audit engagements include a preliminary scope assessment. If the scope assessment reveals that the audit cannot be completed within the agreed parameters due to factors within the client's control (e.g., incomplete code, undisclosed contract functionality), NexovraCloud reserves the right to adjust the fee or terminate the engagement with a pro-rata refund.

4. Non-Refundable Items
The following are not eligible for refunds:

• • Third-party fees, including blockchain gas fees, domain registration, and cloud hosting costs.
• • Custom development work that has been deployed to a live blockchain network.
• • Consultation fees for advisory services already rendered.

5. Dispute Resolution
Any refund disputes should be submitted in writing to [email protected] within 30 days of the relevant invoice date. We aim to resolve all disputes within 30 business days. If a resolution cannot be reached, disputes shall be submitted to the jurisdiction of the courts of Copenhagen, Danmark.

6. Processing Time
Approved refunds will be processed within 14 business days and credited to the original payment method. Processing times may vary depending on the payment provider.

1. Acceptance of Terms
By accessing or using the services provided by NexovraCloud ("Company"), registered at Købmagergade 30, 1150 København K, Danmark, you ("Client") agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

2. Scope of Services
NexovraCloud provides blockchain engineering services including, but not limited to, smart contract development and auditing, decentralized application (dApp) development, token creation, DeFi protocol engineering, NFT marketplace development, DAO governance implementation, cross-chain bridge development, and blockchain analytics. The specific scope of services is defined in the individual service agreement or statement of work (SOW) agreed upon by both parties.

3. Client Obligations
The Client shall:

• • Provide accurate, complete, and timely information necessary for the performance of the services.
• • Ensure that all provided materials, including source code, do not infringe upon third-party intellectual property rights.
• • Comply with all applicable laws and regulations, including but not limited to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations in the jurisdiction of deployment.
• • Maintain the confidentiality of all access credentials and private keys associated with deployed smart contracts or blockchain wallets.

4. Payment Terms
Unless otherwise specified in the SOW:

• • A deposit of 40% of the total project fee is required before work commences.
• • Remaining payments are structured according to milestone-based deliverables.
• • All invoices are payable within 14 days of issuance.
• • Late payments accrue interest at a rate of 2% per month on the outstanding balance.
• • All prices are denominated in Euros (EUR) unless otherwise stated.

5. Intellectual Property
Upon full payment, all intellectual property rights in the deliverables, including source code, smart contracts, and design assets, are transferred to the Client. NexovraCloud retains the right to use anonymized, non-proprietary technical patterns and methodologies developed during the engagement for future projects. Pre-existing intellectual property and third-party libraries remain subject to their original license terms.

6. Limitation of Liability
NexovraCloud's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. NexovraCloud shall not be liable for:

• • Losses arising from blockchain network vulnerabilities, 51% attacks, or protocol-level exploits beyond our smart contract scope.
• • Indirect, incidental, special, consequential, or punitive damages.
• • Loss of profits, data, business opportunities, or digital assets held in blockchain wallets.

7. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information exchanged during the engagement. This obligation survives termination of the agreement for a period of 3 years. Confidential information shall not include data that becomes publicly available through no fault of the receiving party, is independently developed, or is required to be disclosed by law or court order.

8. Indemnification
The Client agrees to indemnify and hold harmless NexovraCloud, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) the Client's use of the deliverables; (b) violation of applicable laws; (c) infringement of third-party rights; or (d) breach of these Terms.

9. Force Majeure
Neither party shall be liable for delays or failure to perform its obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government sanctions, blockchain network congestion, or critical protocol failures.

10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Danmark. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Danmark. Both parties agree to attempt informal resolution before initiating formal proceedings.

11. Modifications
NexovraCloud reserves the right to modify these Terms at any time. Material changes will be communicated in writing at least 30 days before taking effect. Continued use of services after the effective date of modified Terms constitutes acceptance.

12. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Last updated: 2026-01-01 | NexovraCloud | Købmagergade 30, 1150 København K, Danmark | [email protected] | +45 41 60 83 19